Step 1: Download, install and open the ZapZap app on your device
Step 2: Your will be guided through our simple registration process where we will need your phone number and a few other details to create your free account.
Step 3: Enter the details required in each step, choose your wallet currency and create your wallet!
Step 4: We’ll send you an email with some important information confirming your new account
Remember to check your spam folder - sometimes our email is flagged by spam filters. If this is the case, you may want to add ZapZap to your address book to make sure you don't miss out on notifications from us.
The process is easy and can be done in-app by going to “My Account” and selecting “Account Verification”
When you login for the first time, you'll see the HOME screen with a small banner indicating your account status in the bottom right corner. You can also tap on this to go to verification.
Step 1: Submit your documents by taking a picture of it using your ZapZap application. You simply tap on the camera icon next to the document required to take a picture of it and upload it to our verification system
Step 2: Continue to do this for all the documents required
Please note: We need a high quality photo of your identity book, identity card or passport to verify your identity. We also need a high quality photo of your proof of residence document to confirm the physical address where you live (please see our guidelines for documentation below)
Step 3: Tap on “Submit” and wait for you documents to upload
Step 4: Our verification team will send you updates on the progress of your verification and get in touch if there are any problems